FAQ
Is it safe to buy a diamond over the Internet?
Yes. JewelryBeautiful.com uses state-of-the-art Secure Socket Layer (SSL) data encryption technology to protect against loss, misuse, or alteration of your information, so ordering a diamond from JewelryBeautiful.com is the fun, worry-free experience shopping online should be.
To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected. Also, all browsers display an 's' after the 'http' in the Web site address to indicate that you're in a secure environment. For more details please follow the link terms and conditions
Is it safe to mail a diamond?
Since we ship our diamonds by reputable carriers, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured. Click here for complete shipping information: shipping policies.
Will I be liable for my jewelry order while it is being shipped?
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all JewelryBeautiful.com orders.
How do I place an order?
First, place the product(s) you wish to order in your shopping cart by clicking on the "add to cart" button located below the product image. Then, whenever you're ready to complete your order, click "Continue Checkout" and follow the easy instructions on completing your order, and select your payment option.
If there was a problem while submitting my order, should I just resubmit?
Please don't resubmit before contacting us via e-mail at and we will be happy to assist you.
What if I have placed a duplicate order?
If you think you might have placed a duplicate order, please contact us.
How do I cancel an order after it has been submitted?
To cancel an order, please have your order number at hand and contact us via e-mail at as soon as possible.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be canceled, and you are unhappy with it, simply return it to JewelryBeautiful.com according to our return policy.
Is it safe to place an order on the internet?
With JewelryBeautiful.com ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity. Furthermore, we have registered with Verisign Inc. to assure our customers that we are a valid, legal, and trusted corporation.
Are the prices on JewelryBeautiful.com flexible?
At JewelryBeautiful.com we always offer the best value by providing the lowest possible price. All our prices are final.
Do you accept international orders?
JewelryBeautiful.com will only ship in US and Canada at this time.
What if I can't find the diamond I want on your site?
We want to help you find the perfect diamond. If you do not find it on JewelryBeautiful.com, please email us. We will try to accommodate your request to our best capabilities.
What are my payment options?
You may pay for your JewelryBeautiful.com order with a Visa, MasterCard, Discover or American Express card as well as PayPall.
What are my shipping options?
JewelryBeautiful.com is proud to offer free shipping on all orders! Orders are shipped using USPS, FedEx or Canada Post, and are sent fully insured. We also offer FedEx 2Day, FedEx Standard Overnight and FedEx Saturday Delivery, for a fee. Please see our detailed shipping policy.
What is your refund policy?
JewelryBeautiful.com offers a 10-day money back guarantee on all jewelry purchases. Refunds do not include shipping charges or re-stocking fees, if applicable. For more detailed information, please see our detailed return policy.
How do I return an item I purchased?
Simply email us as soon as you decide to return the jewelry in order to obtain a return authorization number (RAN). Please see our detailed return policy.
How long does it take to get my order?
JewelryBeautiful.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Certain orders may also take longer to process.
What if I don't get my order in the standard time frame?
If you didn't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact us by email an we will be happy to assist you.
Can I send someone gifts from JewelryBeautiful.com?
Yes. Simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.
How do I check the status of my order?
To check the status of your order, simply click on "My Account" at the top of any JewelryBeautiful.com page and go to "My Order History". Alternatively you can always email us and we will be pleased to help you. Please include your order number or refer to your order confirmation e-mail.
How do I track my order after it has been shipped?
To track your most recent orders simply click on "My Account" at the top of any JewelryBeautiful.com page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your JewelryBeautiful.com orders.
What is your position on conflict diamonds?
At JewelryBeautiful.com, we source our diamonds from the World's best, most respected and largest diamond suppliers. We make every effort, as do our suppliers to ensure that we do not knowingly purchase or sell any conflict diamonds. We buy only from suppliers who warrant that their diamonds are from sources free from conflict.
What information does JewelryBeautiful.com gather about me?
When you make a purchase on our site, you provide the following information to JewelryBeautiful.com:
- Name
- E-mail address
- Billing and shipping address
- Telephone number
- Type of credit card you are using
- Credit card number and expiration date, or other form of payment.
The information you provide us stays with us and remains confidential. It will not be sold to another company. Click here for our complete privacy policy.
Does JewelryBeautiful.com share the information it gathers with others?
JewelryBeautiful.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, JewelryBeautiful.com gives your name, shipping address, phone number, and order information to our shipping carrier. JewelryBeautiful.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. JewelryBeautiful.com has strict guidelines requiring all third parties to keep any shared personal information confidential.
How do I subscribe to or unsubscribe from your newsletters?
You can sign up for our newsletters by entering your e-mail address in the Newsletter sign up area on the left hand side on our home page.
Users who no longer wish to receive promotional materials may opt out of receiving these communications by using the unsubscribe feature within the email.
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